Please refer to the following tips and FAQs to make your experience as smooth as possible. If you still have questions or need assistance, please contact us at firstname.lastname@example.org.
PURCHASING AND MANAGING YOUR MEMBERSHIP
Subscribing to Reachable Fitness Classes means you will be enrolled in our live classes and have access to the video classes that we have included in the Class Membership package for a recurring monthly price. The number of videos and classes included in the package can vary. We may add, change or remove videos and live classes from time to time.
Special Programs, Personalized Plans and Online Personal Training are not included in the Class Membership subscription and require additional payment/enrollment.
How do I see my membership information, renewal date, and payment receipts?
Log in here to Your membership info.
How do I update my credit card on file?
Changing your credit card information is easy. Log in here to Update your billing info/card.
I can’t remember my password. What should I do?
If you have forgotten your password, go to the Sign In page. Click on “Lost your password?”, enter your email address when prompted and submit. You will then be sent an email with instructions on how to reset your password.
How do I change my password?
You can change your password by logging in to: Edit your profile or change password.
I clicked on the “Forgot Password” link but never received a reset password email. What do I do now?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at email@example.com and we’ll assist you in getting back in.
How do I cancel my subscription?
We hate to see you go, but if you need to cancel your subscription, the process is easy.
Simply log in here to Your membership info where you can elect to cancel.
After cancellation, you will not be re-billed for further periods.
Can I get a refund?
Subscriptions are non-refundable. However, you may cancel at any time and will not be charged for further months. You will still have access to the videos and classes until the period you have paid for expires.
ISSUES WITH VIEWING VIDEOS
My video doesn’t playback smoothly. How can I fix this?
Video playback depends on many factors including internet connection quality, the computer/device being used, the internet browser, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Tips that should help fix any playback issues:
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Try refreshing your browser, or switching to a different browser such as Google Chrome, Firefox or Safari.
- Make sure you are using the latest version of the browser.
- Restart your wireless router or modem.
- Restart your device.